Treating Our Customers Fairly (TCF)

Our Mission Statement

... Mars Capital will always seek to understand the circumstances of its customers and help them, using all reasonable means available, return to long term financial stability ...

To support our mission statement, and to deliver a fair treatment for our customers, we expect to deliver a number of outcomes for our customers.

• Outcome 1: Our customers can have confidence that Mars Capital puts fair customer treatment at the heart of everything we do.

• Outcome 2: Our customers will have a range of core forbearance options available to them but that we will also always take into account their individual needs when determining the appropriate product.

• Outcome 3: Our customers will be given the appropriate information to keep them informed.

• Outcome 4: Our customers will be given the appropriate advice based on their situation and circumstances.

• Outcome 5: The service and products we offer to customers will be to the highest standards.

• Outcome 6: Our customers will be given the necessary supports to allow them to change provider, to seek amendments to their loan, and to refer any concerns or complaints to us.