About us

Mars Capital is part of Arrow Global Group Limited, which is one of Europe’s leading integrated asset managers with €90bn Assets Under Management (“AUM”) and 2,000 employees in seven jurisdictions across Western Europe.

Mars Capital was established in 2015 and is a Regulated Credit Servicing Firm, authorised by the Central Bank of Ireland and located at One Warrington Place, Dublin 2, D02 HH27, Ireland. Mars Capital has the capacity and regulatory authority to service loans secured against properties and has €8bn AUM, experiencing significant growth in recent years. We provide services that span the full lifecycle of a loan post origination, from drawdown through to loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing.

We value our relationship with our clients and believe that our deployment of dedicated, Dublin-based project and asset management teams give us a competitive advantage over other competitors who operate a shared services model across their portfolios. Placing the customer first in a simple and efficient manner in line with our regulatory obligation is our number one priority.

Our local strategic ambition is to provide value accretive services to institutional clients, while building better financial futures for our customers, clients, communities and colleagues.

We are a member of the Arrow Global Group 

You may contact us in writing or by telephone using the following details:

Mars Capital 
PO Box 12546 
Dublin 2 
W: www.marscapital.ie

Telephone: 1800 816 121 / 1800 852 940
Telephone: +353 1 526 8580 / +353 1 267 8033
Email: info@marscapital.ie
Website: www.marscapital.ie

Central Bank Codes

We are subject to the following Central Bank Codes and Regulations:
• Consumer Protection Code
• Code of Conduct on Mortgage Arrears
• Central Bank (Supervision and Enforcement) Act 2013 (Section 48) (Lending to Small and Medium-Sized Enterprises) Regulations
• Minimum Competency Code

These Codes and Regulations offer protection to consumers and may be found on the Central Bank of Ireland’s website: www.centralbank.ie

Regulatory activities

Our main business activity is credit servicing. This includes the administration of residential owner-occupied mortgage loans, buy-to-let mortgage loans, and loans to Small and Medium-Sized Enterprises.

Fees and Charges

Fees or charges may be imposed in certain circumstances, in accordance with the terms and conditions of your credit facility agreement. The circumstances may include your account falling into arrears or entering into financial difficulties.

Your Personal Data

We gather and process your personal data, in compliance with the EU General Data Protection Regulation, for the purposes of managing accounts where we are the owner of loans, or, on behalf of owners for whom we carry out credit servicing activities. Our Privacy Notice describes in detail how we use and share your personal data and is available on our website www.marscapital.ie.

Conflicts of Interest

Our policy is to avoid any conflict of interest in relation to our products and services however, where they arise and cannot be reasonably avoided, we will disclose the nature of the conflict to you in writing and will only continue to transact business with you when you have acknowledged that you are aware of the conflict and still wish to proceed. If you have not been advised of a conflict of interest, please take it that none exists.

Event of Customer Default

Where you are at default in relation to your obligations under your original loan agreement, we will notify you to ask you to take action to remedy the matter. Where the default is not resolved, we may seek to enforce your obligations through legal proceedings or the enforcement of any guarantee or security under the original loan agreement. At all times, we will adhere to the terms and conditions of your original mortgage loan agreement and any applicable Central Bank Regulation or Code of Conduct.

Complaints

Complaints are handled under our Complaints Policy.

You may log a complaint in writing to Mars Capital, PO Box 12546, Dublin 2 Or via email to customercomplaint@marscapital.ie

Or by phoning us on Freephone 1800 946 260 or, if calling from abroad, +353 1 912 4500

We will acknowledge your complaint within five business days of receipt and will keep you updated every 20 business days with the progress of our investigation. A final decision will be issued to you in writing within 40 business days on conclusion of our investigation. 

If you are dissatisfied with our final decision, or if we have not sent you our final decision within 40 business days, you have the right to refer the matter to the Financial Services and Pensions Ombudsman by writing to:

Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29.

Website: www.fspo.ie/make-a-complaint/; Email: info@fspo.ie; Tel: +353 1 567 7000

Please note that the Financial Services and Pensions Ombudsman will ask for a copy of our final decision before they review your complaint.

Changes to Terms of Business

We will notify you if there is any material change to these Terms of Business. This notice will be in paper or electronic format and may be communicated by an advertisement in one or more newspapers circulated nationally in Ireland.

Date of Terms of Business

The effective date of this Terms of Business document is 8th December 2020.